Refund Policy

 

All sales are final.

Due to the limited nature of our products, NOIR does not offer returns, exchanges, or refunds unless an item is faulty or incorrect.

Faulty or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery by emailing info@noirundrgrnd.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item
   

If your claim is approved, we will offer a replacement or refund at our discretion.

Important

• Claims made after 48 hours of delivery may not be accepted

• Items showing signs of use, wear, or damage caused after delivery will not be eligible

• We are not responsible for items lost or damaged in transit due to incorrect shipping details provided by the customer

By placing an order with NOIR, you agree to this policy.